On This page you will find comments from some of our customers past & present who have been thoughtful enough to send us their comments about our services, products, & employees.
We at Total Car Care Center want to thank you for your continued trust in our services & products.
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June 3, 2005
On June 2nd I brought my vehicles to be serviced at your store location in Gresham. My primary vehicle had been stolen and needed to have the ignition replaced. In addition I had just purchased a used vehicle from a tow yard and it was mechanically unsafe shortly after driving it.
I had called a multitude of other service repair shops before I reached your location to discuss the challenges with my vehicles. Before reaching your location, I did not feel that I was being treated in a professional manner and I was fearful that I would not find a reputable mechanic in the area to service my vehicles. Then, thankfully, I reached John, who promptly and patiently took the time to answer the myriad of questions I had at this time. His knowledgeable customer service skills and prompt reply to my multiple calls and concerns really provided me with an immediate personalization and warm welcome that I sincerely appreciate.
When I arrived that morning, the crew was prepared for my arrival with a dedication I rarely see anymore. Once my car was inspected I spoke with John about the specific concerns I was having with the vehicles. He assured me that all would be professionally taken care of and really put my high anxiety at ease. This was not an easy task for him as I was a pretty intense and emotional customer on this day. He did not take my obvious frustration with the vehicles and abruptness personally. In fact, he was able to comfort me in knowing that my car was in capable hands and with added kindness that helped me feel a level of trust. I felt that John took an honest and sincere concern for my customer satisfaction and well-being which truly was a sign of the great teamwork of the employees at this location. Again, throughout the entire process of working with my car, John kept me informed and explained suggested repairs in full detail in ways that I could easily understand.
Although they were busy also working on my vehicles I wanted to acknowledge the other mechanics and assistants working on my cars. One of them, Norman McClure, was particularly helpful in this situation as well. He clearly has pride in the work he produces.
I want you to know that I am very pleased with the quality of service your company provides. I sincerely appreciate your teams' responsiveness and the way they conduct business. I will recommend your company to others because of my satisfaction with your service. I look forward to doing business with you for years to come.
Thank you for your excellent service!
Cher L. Witt
December 16, 2005
I wanted to drop you a line to thank you again for the great service and workmanship you and your team provided to me. A few months ago I came to you in a somewhat desperate situation with my white Ford F150. You guys performed some significant work on the top end of the engine on my truck. It was amazing to me at that time how fast the work was completed and the professionalism of the work performed. I can tell you that since the work has been complete my truck runs fantastic. Again thank you and please convey my gratitude to your technicians who helped in performing this job. Merry Christmas and have a happy and prosperous new year.